Delivery Policy for Dhaka Protein Bars
Effective Date: April 8, 2025
At Dhaka Protein Bars, we are committed to delivering your orders promptly and efficiently. This Delivery Policy outlines our procedures, timelines, and associated costs for delivering “The Sarco Bar” and related products within Bangladesh.
1. Order Processing Time
- Processing: Orders are processed within 3 hours of confirmation.
- Dispatch: Orders placed before 2:00 PM Bangladesh Standard Time (BST) are dispatched the same day. Orders placed after this time are dispatched on the next business day.
- Business Days: Our operations run from Saturday to Friday, unless stated otherwise in our social media page.
2. Delivery Timeframes
- Within Dhaka City: Delivery is typically completed within 1-2 business days from the date of dispatch, unless mentioned otherwise upon checkout
- Outside Dhaka City: Deliveries to other districts are not available at this moment. Please stay tined for future updates.
Note: As per Bangladesh’s e-commerce guidelines, products should be delivered within 5 days for same-city deliveries and within 10 days for deliveries to other cities.
3. Delivery Charges
Within Dhaka City: A flat rate of BDT 70 per order, unless there is an ongoing promotion or bulk purchase deal.
Note: For orders exceeding 1 kg, an additional charge of BDT 20 per kg will be applied.
4. Delivery Partners
We collaborate with reputable courier services, including Pathao, E-Courier, and Sundarban Courier Service, to ensure timely and secure deliveries.
5. Delivery Process
- Order Confirmation: Upon placing an order, you will receive a confirmation email detailing your purchase.
- Dispatch Notification: Once your order is dispatched, a notification with tracking information will be sent to you.
- Delivery Attempts: Our delivery partners will make up to two attempts to deliver your order. If unsuccessful, the package will be returned to us, and our customer service team will contact you for further instructions.
6. International Shipping
Currently, we do not offer international shipping. Our services are limited to addresses within Dhaka, Bangladesh.
7. Shipping Restrictions
Certain remote areas may have limited delivery coverage. If your shipping address falls outside our delivery zones, our customer service team will notify you promptly.
8. Order Tracking
After dispatch, you will receive tracking details to monitor your order’s progress, depending on the third party delivery partner capacity.
9. Delays and Force Majeure
While we strive to adhere to the stated delivery times, unforeseen circumstances such as natural disasters, political unrest, or other force majeure events may cause delays. In such cases, we will keep you informed and work to deliver your order as soon as possible.
10. Contact Information
For any inquiries or assistance regarding your order or our delivery policy, please contact us:
- Email: [email protected]
- Address: Moar, Level 5 Navana HR Tower-1, Plot No. 205, 1 Bir Uttam Mir Shawkat Ali Sarak (Gulshan Link Road, 1208)
By placing an order with Dhaka Protein Bars, you agree to this Delivery Policy. We reserve the right to update or modify this policy at any time without prior notice.